Frequently Asked Questions

Everything you need to know about your custom jewelry experience.

How do I customize my Living Locket?

Creating your story is simple: choose your favorite charms, select a locket style, pick a chain length, and add personalized plates or dangles to complete your unique look.

What materials are used in Origami Owl jewelry?

Our jewelry is crafted using high-quality materials including surgical-grade stainless steel, 18k gold and rose gold plating, and genuine Swarovski crystals for lasting brilliance.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the United States. Expedited shipping options are available at checkout if you need your jewelry sooner.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it for a full refund or exchange within 30 days of delivery.

How should I care for my jewelry?

To maintain the shine, avoid contact with water, perfumes, and lotions. Clean your locket and charms gently with a soft, lint-free cloth and store them in a dry place.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary based on the destination.